Contact Us

💬 How Can We Help?

Have a question about our AI hardware, your order, or delivery?

Check the frequently asked questions below. If you still need help, contact us at service@luckspiders.com.

❓ Frequently Asked Questions

🛒 How Do I Place an Order?

Ordering from Luckspiders is simple:

1. 🔍 Browse our store and select your product.

2. 📋 Review its specifications, compatibility, and available options.

3. 🛍️ Click “Add to Cart” and proceed to checkout.

4. 📦 Enter your shipping and contact information.

5. 💳 Choose an available payment method and complete your purchase.

After submitting your order, check your email for confirmation. If you cannot find it, check your spam folder or contact us.

🤖 Do Your Products Require an App or Subscription?

Requirements vary by product.

Some devices work independently, while others require an app, internet connection, account, or third-party AI service. Certain features may require a separate subscription or usage fees.

📌 Please review the product description before ordering. A hardware purchase does not include a paid subscription unless explicitly stated.

📱 How Do I Check Product Compatibility?

Check the product page for supported:

• 💻 Operating systems and devices

• 📶 Wi-Fi, Bluetooth, or other connection requirements

• 🌍 Countries and languages

• 🔌 Power supplies and plug types

• 📲 Apps and connected services

Not sure whether a product suits your setup? Email us with the product name and the device or system you plan to use.

💳 What Payment Methods Do You Accept?

Available payment methods are displayed at checkout and may include:

• 🅿️ PayPal

• 💳 Credit and debit cards, such as Visa and Mastercard

Payment availability may vary by destination and checkout provider. Please use only the payment options offered through our official checkout.

🚚 Where Do You Ship?

Luckspiders offers international shipping to supported destinations.

Shipping availability depends on your location and the product ordered. If we cannot fulfil delivery to your address, we will contact you to discuss an alternative or refund for the unshipped order.

Your parcel may be delivered by an international courier or a local delivery partner, depending on the shipping service.

⏱️ How Long Does Delivery Take?

Estimated delivery times after dispatch are:

📍 Destination	⏳ Estimated Delivery Time
United States	7–12 business days
Canada & Europe	7–15 business days
Australia & New Zealand	7–15 business days
Mexico, Central & South America	7–18 business days

Business days exclude weekends and public holidays. These estimates do not include order processing time.

📌 Customs clearance, remote destinations, peak periods, or carrier disruptions may cause delays. Delivery dates are estimates, not guarantees.

🔍 How Can I Track My Order?

Once your order ships, we will email you the tracking number.

Tracking updates may take time to appear after the carrier receives your parcel. If tracking stops updating or you need help locating your order, contact us with your order number.

📦 Why Did My Items Arrive Separately?

Orders containing multiple products may be shipped separately because of stock locations, packaging requirements, or carrier restrictions.

Items may therefore arrive on different days. Where separate shipments are used, check the tracking information provided for each parcel.

💰 Will I Need to Pay Import Duties or Taxes?

International orders may be subject to import duties, taxes, or customs clearance fees.

Unless explicitly included at checkout, these charges are payable by the recipient. Contact us before ordering if you need clarification.

❌ Can I Change or Cancel My Order?

Please contact us as soon as possible, preferably within 6 hours of placing your order.

Orders can be cancelled before shipment. If fulfilment has started, we will check whether the parcel can still be stopped.

Once dispatched, please refer to our Returns & Refunds Policy for the options available.

🔄 Can I Return My Purchase?

We offer a 30-day money-back guarantee for eligible products, starting from the date you receive your order.

Customized products and customer-caused damage are subject to the exceptions described in our Returns & Refunds Policy. Your statutory rights remain unaffected.

📩 Email service@luckspiders.com for return instructions before sending an item back.

🛠️ What If My Product Is Damaged or Not Working?

Contact us with:

• 🧾 Your order number

• 📦 The product name or model

• 📝 A description of the issue

• 📷 Photos or videos, where available

Our team will help assess the problem and arrange the appropriate support or remedy.

🔐 Please do not send account passwords or full payment card details.

🤝 Do You Accept Bulk Orders?

Yes. We welcome enquiries from retailers, resellers, businesses, and other bulk buyers.

Send us the product name, required quantity, and destination country. We will confirm availability and provide a quotation.

✉️ Still Need Help?

For product questions, order updates, shipping assistance, or after-sales support, email:

📧 service@luckspiders.com

Please include your order number, if available, so we can assist you more quickly.

We’ll respond as soon as possible.