Refund policy

🔄 Returns & Refunds Policy

We want you to be happy with your purchase from Luckspiders.

If your AI hardware, smart device, or accessory isn’t right for you, contact our customer service team. We’re here to help.

📧 service@luckspiders.com

🛡️ 30-Day Money-Back Guarantee

Changed your mind? You may request a return within 30 days of receiving your order, without having to explain why.

Eligible returns receive a 100% refund of the product price paid, subject to the exceptions below.

Customized products and damage caused by misuse are excluded from this voluntary guarantee. These exceptions do not limit your statutory rights concerning faulty or incorrectly supplied goods.

📝 How to Request a Return

Email service@luckspiders.com with:

• 🧾 Your order number

• 👤 The name or email address used for the order

• 📦 The item you wish to return

• 📷 Photos or videos, where available, if reporting damage or a fault

Our team will provide return instructions and the correct return address.

Please contact us before sending your parcel and keep your return tracking details.

❌ Order Cancellation

You may cancel your order before shipment.

For cancellation or address changes, please contact us as soon as possible—preferably within 6 hours of placing your order.

If fulfilment has already started, we will check whether the shipment can still be stopped. Once dispatched, cancellation is no longer possible through the shipping process, but applicable return or statutory cancellation rights remain available.

🚫 Customized Products

Customized, personalized, and specially made-to-order products are not eligible for change-of-mind returns unless otherwise agreed.

This does not exclude remedies for products that arrive faulty, damaged, incorrect, or materially different from their description.

📍 Incorrect Addresses & Failed Delivery

Please ensure your delivery address and contact details are accurate.

If delivery fails because of an incorrect or incomplete address, contact us so we can check the parcel’s status and available options. Any applicable redelivery or return charges will be explained before you agree to them.

A failed delivery does not automatically mean that the entire purchase price is non-refundable.

💥 Damage After Delivery

Our voluntary money-back guarantee does not cover damage caused by accidents, misuse, improper installation, or incompatible power equipment after delivery.

This exclusion applies to the damage caused by those actions; it does not remove rights relating to an unrelated manufacturing fault.

📦 Damaged, Defective or Incorrect Items

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us promptly with your order number and any available supporting photos or videos.

We will assess the issue and arrange an appropriate replacement, refund, repair, or other remedy in accordance with applicable law.

The 30-day change-of-mind period does not limit any longer statutory rights that may apply to faulty goods.

🤖 Before Returning an AI or Smart Device

Before returning your device, where possible:

• 💾 Back up any personal information you wish to keep

• 🔓 Sign out of linked accounts and remove activation locks

• 🗑️ Delete personal files, recordings, images, and saved credentials

• ⚙️ Restore the device to factory settings

• 🔌 Include the accessories supplied with the item

If a fault prevents these steps, let us know.

Returning hardware does not automatically cancel subscriptions purchased separately from an app store, manufacturer, or AI service provider.

💳 Refunds & Shipping Costs

Once we receive and assess your return, we will notify you of the outcome and any refund issued.

Refunds will normally be returned to the original payment method. The time required for funds to appear depends on your bank or payment provider.

The money-back guarantee covers the product price. Treatment of original shipping charges and return shipping costs depends on the reason for return, the terms disclosed when you ordered, and applicable law. We will explain the arrangements before you send the item back.

⚖️ Your Consumer Rights

This policy is additional to your rights under applicable consumer law. Nothing here excludes or limits rights or remedies that cannot legally be excluded or limited.

📧 Need Help?

For returns, refunds, cancellations, or product concerns, contact:

👉 service@luckspiders.com

Please include your order number so we can assist you more quickly.